At 911 PC HELP, we conduct a discovery session in order to learn the details of your business and the daily routines.
Then we design a proactive maintenancte plan for you.
It’s support when you need it most…
We’re available whenever you need us, on demand, to troubleshoot problems remotely via virtual tech support, or to perform local repairs on location – at a fraction of our normal hourly rate.
It’s tailored to your business…
We’re flexible. We’ll do it all around your schedule, after hours, at times when we cause a minimum of disruption to your workflow. You’ll arrive every morning to find an office full of de-cluttered, locked-down, up-to-date computers, all working perfectly.
It’s proactive and smart…
We look ahead so you can budget and pre-plan for structured hardware and software upgrades, major repair projects, and other costs – long before any of those problems get the chance to put your business in danger.
It’s a really important insurance…
We’ll make sure your system is secure and up-to-date, your data is backed up, and your network is protected from attacks.
Advanta Dental was always hesitant about spending any money on preventative IT. They thought making backups and monitoring computers was not necessary for a dental office. They also seemed to save a lot of money that way – until one day, someone at their office made the mistake of opening an email that unleashed recently well known Ransomware on the company’s network.
Advanta Dental had contacted us with their emergency situation. While we were able to react quickly and clean the virus off their system, the virus had already done its damage.Since there was no any recent backup they were required to decrypt the files by paying Ransom bitcoins equivalent to $600 . This attack cause 4 days of downtime for Advanta Dental and losing some data ..
Perform daily full backups of all files in patient database
Install and monitor antivirus software
In case of a virus attack, kill the virus, and restore backed-up files
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24/7/365 Emergency Response EITHER or Remote Support Desk Response
- Help Desk Ticketing system
- Backup check to minimize chance of data loss
- Firewall, Switch(es), Router Maintenance & Updates
- Restart Server after Critical Updates
- Support Documentation
- Management Oversight
- Technology Recommendations/Budget
We’ll keep your system healthy and spotless, and perform deep scans on a regular basis using the latest technology, the most protective antivirus software, and the tightest network security in the business.
Virtual tech support
We’ll be on call when you need us, whether you’ve got a printer that isn’t printing, a file you can’t find, or any other daily tech support issue.