Case Studies

Case Study 1:

How Advanta Dental Bit Off More Than They Could Chew

The Problem

Advanta Dental was always hesitant about spending any money on preventative IT. They thought making backups and monitoring computers was not necessary for a dental office. They also seemed to save a lot of money that way – until one day, someone at their office made the mistake of opening an email that unleashed recently well known Ransomware on the company’s network. Unfortunately It took them almost an entire day to realize something was wrong – and by that time, the virus had crept outward across the office network, and had encrypted almost all the patient files in the company database.

The Results

Advanta Dental had contacted us with their emergency situation. While we were able to react quickly and clean the virus off their system, the virus had already done its damage.Since there was no any recent backup they were required to decrypt the files by paying Ransom bitcoins equivalent to $600 . This attack cause 4 days of downtime for Advanta Dental and losing some data..

Cost: ~$2,000 |  Downtime: 4 days

What We Would’ve Done

Technique #1
Perform daily full  backups of all files in patient database

Technique #2
Install and monitor  antivirus software

Technique #3
In case of a virus attack, kill the virus, and restore backed-up files

Case Study 2:

How Our Managed Backup Service Saved Integrated Pain Care Thousands of Dollars in IT Costs

The Problem

Integrated Pain Care’s network was attacked by a Trojan virus from an email, which crawled across the network, encrypting every file it found. The company realized something was wrong, and called us – and luckily, they’d been subscribed to our Managed IT service for months already.

The Results

We connected to affected server right away. We quickly killed the virus. Since we’d been making daily backups of this company’s database, it only took about an hour to get all their data back, and to get them back up and running again. They were back in business the same day.

Cost: $0 |  Downtime: 1 hour

What We Would’ve Done

Technique #1
Eliminate the virus

Technique #2
Restore all lost data from most recent daily backup

911 PC Help got us back up and running in just an hour. None of this would’ve been possible if we hadn’t subscribed to their Managed IT service. Thanks, guys – you’re lifesavers!

Case Study 3:

How We Saved Peter Burns law office Thousands of Dollars Just By Checking Their Phone Bill

The Problem

Peter Burns had called us to fix some issues with internet connectivity. As we examined their system, though, we found that they were still paying for a whole bundle of services from AT&T, which they’d signed up for about ten years ago – and weren’t using. Somehow, they’d never reviewed their phone bills in all those years.

The Results

We reviewed their bills, found all the charges for services they weren’t using, and ordered them an optimized internet package with a faster internet connection – a package that only included services they’d actually use. They ended up becoming regular customers, and signing up for our Managed IT services. We’re happy to still be working with them today – and they’re happy with us, too.

Savings: $300 /month | Results: Faster internet connectivity

What We Would’ve Done

Technique #1
Tracking the connectivity issue to its true source

Technique #2
Putting together an optimized internet plan for the office

Technique #3
Arranging this new internet plan with the phone company

911 PC Help noticed a problem we’d somehow never thought to check. Their attention to detail not only fixed the problem we called them about – it also saved us hundreds of dollars a month.

Case Study 4:

How Our Intervention Transformed the IT System of a Ratto Law firm

The Problem

Ratto Law has seven branch offices throughout our local area – all of which were using a range of different computers, with a huge variety of different operating systems and software versions. This caused a whole host of problems: One day, one computer would crash. The next day, another computer wouldn’t connect to the internet. Nothing was predictable, and nothing ever seemed to get permanently fixed.

The Results

We spent an entire day at one of their branch offices, cleaning all the computers, making sure everything was organized, systemized, optimized, protected from viruses, and updated to the latest versions. Today, we manage more than 60 computers for the company. If they ever encounter an issue, they call us and we fix it the same day – usually remotely. If we have to make a site visit, we also handle that the same day. But the vast majority of the time, everything simply runs as it should.

0 hours of downtime in past 2 years
|   0 major virus outbreaks in past 2 years

What We Would’ve Done

Technique #1
Systemize all  operating systems and software for the entire company

Technique #2
Organized, optimizing, and virus-protecting all computers

Technique #3
Remotely maintaining and monitoring all computers, keeping all software up-to-date

Our IT system was a complete mess until we called 911 PC Help. They saved us hundreds of hours of downtime, and we haven’t had a single major virus outbreak – or any other significant IT problem – since they started managing our IT.

Case Study 5:

How We Saved a Graphic Design Company’s Network

The Problem

Like all graphic design companies, this company works with a huge amount of data, mostly in the form of graphical files – all stored on their network. As the company began to grow, this network database started to fall apart. Designers had problems saving files on the network – data often got lost, and people had to reboot every day. In fact, the company’s systems were down a full 25 percent of the time. When they landed a big new contract, they decided it was time for a change – so they called us to fix these problems.

The Results

We replaced all the company’s outdated devices – most of which weren’t working properly. We set up a better server architecture, so they could save and retrieve files without any issues. We also set up regular backups of their data, so they’d never lose a file again. They now subscribe to out Managed IT service. Thanks to our active network maintenance, they experience no downtime at all – and if they ever accidentally delete or damage a file, we can instantly retrieve it for them.

0 downtime in past 2 years
|  0 files lost in past 2 years

What We Would’ve Done

Technique #1
Setting up a better server architecture, so designers could save and retrieve files without any issues

Technique #2
Setting up daily backups of company data, so they’d never lose a file again

Technique #3
Remotely maintaining and monitoring all computers, keeping all software up-to-date

We were losing files and working through system crashes almost every day – but 911 PC Help put an end to all that. Today, our network runs without a hitch, and we know our data is safe and backed up.